Privacy Policy
Western Cars Adur ('we', 'us', 'our') is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our taxi services or visit our website at westerncarsadur.co.uk. It also sets out your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are the data controller for the personal data we process. If you have any questions about this policy or how we handle your data, please contact us at Basepoint - Shoreham, Little High Street, Shoreham-by-Sea, BN43 5EG, or by telephone on 01273 473737.
1. What Personal Data We Collect
We may collect and process the following categories of personal data: Contact information — your name, telephone number, and email address when you make a booking or contact us. Journey information — your pick-up address, destination, date and time of travel, and any special requirements you provide. Payment information — details necessary to process payment for your journey. Where card payments are taken, card data is processed securely by our payment provider and is not stored by us. Technical data — when you visit our website, we may collect your IP address, browser type and version, pages visited, time and date of your visit, and other standard web analytics data. Communications — records of any correspondence between you and us, including telephone calls (which may be recorded for training and quality purposes), emails, and messages.
2. How We Collect Your Data
We collect personal data directly from you when you: make a booking by telephone, app, or online; contact us with an enquiry or complaint; visit our website. We may also collect limited technical data automatically through cookies and similar technologies when you browse our website (see the Cookies section below).
3. How We Use Your Personal Data
We use your personal data for the following purposes and on the following legal bases: To provide our taxi services and fulfil your booking — this is necessary for the performance of a contract with you. To process payments for journeys — this is necessary for the performance of a contract with you. To communicate with you about your booking, including confirmation, updates, and any changes — this is necessary for the performance of a contract with you. To respond to your enquiries and complaints — this is in our legitimate interests to provide good customer service. To comply with our legal and regulatory obligations as a licensed private hire operator — this is necessary for compliance with a legal obligation. To improve our services and website — this is in our legitimate interests to develop and improve our business. To send you marketing communications about our services, where you have given your consent or where we have a legitimate interest to do so — you may opt out at any time.
4. Sharing Your Personal Data
We do not sell your personal data to third parties. We may share your data in the following limited circumstances: With our licensed drivers — to enable them to fulfil your booking. With payment processors — to process card payments securely. With our technology and software providers — who process data on our behalf under strict data processing agreements. With regulatory authorities, law enforcement, or courts — where we are required to do so by law. In the event of a business transfer — if we sell or transfer all or part of our business, your data may be transferred to the new owner as part of that transaction. All third parties with whom we share your data are required to handle it in accordance with applicable data protection law.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Booking records are typically retained for up to 6 years to comply with tax and accounting obligations. Telephone recordings are retained for up to 3 months. Website analytics data is retained in aggregated, anonymised form. When your data is no longer required, it is securely deleted or anonymised.
6. Your Rights Under UK GDPR
Under UK data protection law, you have the following rights in relation to your personal data: The right to access — you may request a copy of the personal data we hold about you. The right to rectification — you may ask us to correct any inaccurate or incomplete data. The right to erasure — you may ask us to delete your personal data in certain circumstances. The right to restrict processing — you may ask us to limit how we use your data in certain circumstances. The right to data portability — you may request your data in a structured, machine-readable format in certain circumstances. The right to object — you may object to our processing of your data where we rely on legitimate interests. The right to withdraw consent — where we process your data on the basis of consent, you may withdraw that consent at any time. To exercise any of these rights, please contact us on 01273 473737 or in writing at Basepoint - Shoreham, Little High Street, Shoreham-by-Sea, BN43 5EG. We will respond to your request within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
7. Cookies
Our website uses cookies — small text files placed on your device — to help us provide a better browsing experience and to understand how our site is used. We use the following types of cookies: Strictly necessary cookies — these are essential for the website to function and cannot be switched off. They do not store any personally identifiable information. Analytics cookies — we may use analytics tools (such as Google Analytics) to collect anonymised information about how visitors use our site, including pages visited and time spent on the site. This helps us improve our website. These cookies are only set with your consent. You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies; however, doing so may affect the functionality of our website. A cookie consent notice is displayed when you first visit our site, allowing you to accept or decline non-essential cookies.
8. Security
We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These include secure data storage, access controls, and staff training. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.
9. Third-Party Links
Our website may contain links to third-party websites, including app stores and social media platforms. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing any personal data to them.
10. Children's Privacy
Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us and we will delete it promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on our website at westerncarsadur.co.uk/privacy-policy. We encourage you to review this policy periodically. This policy was last updated in September 2026.
12. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please contact us: By telephone: 01273 473737. By post: Western Cars Adur, Basepoint - Shoreham, Little High Street, Shoreham-by-Sea, BN43 5EG. We are committed to working with you to resolve any concerns about your privacy.