Frequently Asked Questions

Question 1

How do I book a taxi with Western Cars Adur?

Accepted Answer

You can book in three easy ways: online via our booking portal at westerncars.webbooker.icabbi.com, through our free mobile app available on iOS and Android, or by calling us directly on 01273473737. We accept bookings 24 hours a day, 7 days a week.

Question 2

Are you available 24 hours a day?

Accepted Answer

Yes — Western Cars Adur operates a full 24/7 taxi service. Whether you need an early morning airport run at 3am or a late-night pick-up, we are always available. We do not charge any extra for out-of-hours journeys.

Question 3

Which airports do you cover?

Accepted Answer

We provide airport transfers to and from all major London and South East airports, including Gatwick, Heathrow, Stansted, Luton and London City Airport. We also cover Southampton Airport. Our drivers monitor your flight so they are ready when you land.

Question 4

How much does a taxi to Gatwick Airport cost from Shoreham?

Accepted Answer

We offer fixed, transparent fares for all airport transfers — so the price you are quoted is the price you pay, with no hidden charges or surge pricing. Call us on 01273473737 or book online for an instant quote for your Gatwick taxi from Shoreham-by-Sea.

Question 5

Which areas do you cover?

Accepted Answer

We cover the whole of the Adur district and beyond, including Shoreham-by-Sea, Lancing, Southwick, Portslade, Hove, Brighton, Worthing, Goring-by-Sea, Littlehampton, Angmering, Arundel, Steyning, Henfield and Burgess Hill. We also serve all major train stations across East and West Sussex.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, Visa, Mastercard, and cash. You can pay in the vehicle or settle your fare through the app. We also offer account services for regular corporate and business customers.

Question 7

Do you have vehicles suitable for wheelchair users?

Accepted Answer

Yes. Our fleet includes vehicles with wheelchair access facilities. Please let us know your requirements at the time of booking so we can allocate the most suitable vehicle for you.

Question 8

Can I request a child seat?

Accepted Answer

Yes, we can accommodate child seats. Please request this when booking so we can ensure the correct seat is fitted for your child's age and weight. We recommend booking in advance to guarantee availability.

Question 9

What is your cancellation policy?

Accepted Answer

For standard journeys, cancellations made at least 1 hour before the scheduled pick-up time are accepted free of charge. For airport transfers, we ask for at least 24 hours' notice. Please call us on 01273473737 to cancel or amend a booking.

Question 10

Do you offer fixed fares or metered fares?

Accepted Answer

Our fares are based on mileage and vehicle type, and we offer set fixed rates for popular destinations including Gatwick, Heathrow and Stansted airports. This means you always know what you will pay before you travel — no meter surprises.

Question 11

Can I book a regular driver?

Accepted Answer

Yes. We understand that some customers prefer a familiar face. We can arrange for a regular driver to be allocated to you, subject to availability. Please speak to our team on 01273473737 to set this up.

Question 12

Do you provide taxis for large groups?

Accepted Answer

Yes. Our fleet includes six, seven and eight-seater vehicles, making us ideal for group travel, hen parties, wedding transport and corporate outings. Contact us to discuss your group requirements and we will find the right vehicle for you.

Frequently Asked Questions

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